How to Reach Us
We read every message, but we can't promise a reply time. There's no contact form on this website, so nothing you type here is stored or sent. If you email us, our privacy policy explains what happens to your message.
What You Can Contact Us About
Corrections
Spotted something out of date or wrong in a guide? Tell us the page and, if you can, a source. Our editorial policy explains how we handle corrections.
Email us: CorrectionsQuestions about the website
Ask how the site works, what a guide means, or when loan requests will open.
Email us: Questions about the websitePrivacy requests
Ask what information we have about you, or ask us to delete an email you sent.
Email us: Privacy requestsAccessibility
Tell us if anything on the site is hard to use with a screen reader, keyboard, or zoom, so we can fix it.
Email us: Accessibility
Please Don't Email Us Sensitive Information
Email isn't a secure way to send financial details, and we don't need them to answer your question. Please don't include:
- Social Security numbers or other government ID numbers
- Bank account, credit card, or loan account numbers
- Passwords or login codes
- Medical details or copies of bills
We can't review loan applications, look up a credit report, or give individual financial advice by email.
Looking for a Different Company?
Paylaterr isn't a lender, a buy now, pay later provider, or a bill payment service, and we can't see or change anyone's account. If your question is about a loan, a pay later plan, a bill, or an app account, contact that company directly using the details on your agreement, statement, or the company's official website. This applies to companies with names similar to ours, too. Paylaterr at paylaterrapp.com is an independent website. It is not affiliated with, endorsed by, or the app of any bill payment or buy now, pay later company, including any business using a similar name.
Help With a Problem You're Having Now
These free public services may be able to help:
- A problem with a financial product or company: you can submit a complaint to the Consumer Financial Protection Bureau (opens in a new tab).
- A scam or fraud: report it to the FTC at ReportFraud.ftc.gov (opens in a new tab).
- Help paying rent, utilities, or other bills: call 211 or visit 211.org (opens in a new tab) to find local programs.
- Help with debts: a nonprofit credit counselor can review your situation. The National Foundation for Credit Counseling (opens in a new tab) can help you find one.
